TERMS & CONDITIONS

Class bookings are essential and must be made through the MOMENCE app or website.
Please arrive at least 5 minutes before the class start time.
A maximum of 9 clients per class.
Classes will run for 45 minutes.
Please keep your phone switched off or on silent in your bag.
Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.
Out of consideration for the instructor, other clients and your safety, if you arrive late to your class, the instructor reserves the right to refuse you participating & you will lose your class pass.
You must be at least 16 years of age to attend group classes. Anyone under 16 must contact the studio prior to signing up to discuss options and have parental consent.
Please clean your equipment after use.

All purchases are final. Payments are non-refundable and non-transferable between individuals. No refunds will be provided.
By making a purchase/payment you are agreeing to have your payment details held on your file for any future incidental payments or fees. Including but not limited to late cancellation fees, no-show fees or damages caused.
No extensions are permitted to the specified expiry period.
Our introductory offers are valid for one time only to new clients. No extensions. Cannot be used for challenges or workshops.
All memberships will be deducted as per the auto payment schedule outlined on your contract agreement. If a failed payment occurs, a $10 dishonour fee will be charged for each failed payment.
Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the MOMENCE app or website. Please reach out if you have any issues with booking.
Monthly passes are for 1 month only from the first class used on the pack. No extensions.

Cancellations or rescheduling group classes must be done through the MOMENCE app at least 8 hours prior to the class start time to avoid losing your session or incur a $10 penalty on unlimited intro and weekly memberships
There is a strict 24 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be forfeited.
Studio THRYV may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
If you reserve a space in a class and do not show up without cancelling, you will lose your class pass and be charged a $10 no-show fee.

You can cancel or change your class up to 8 hours before the class starts free of charge.
If a class is full, you can add yourself to the waitlist. But once you are on the waitlist you are committing to attend that class if a spot becomes available. Please ensure you remove yourself from the waitlist if you can no longer make the class.
Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will need to purchase their own pass to attend the class.
Introductory offers and multi class packs will activate from the first class attended.
Studio THRYV may need to change or substitute any instructor at any time without providing notice to clients.

I agree that Studio THRYV will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against STUDIO THRYV or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. I understand that Studio THRYV is a group pilates studio, not a clinical studio.

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